qu77 Privacy Policy

Data Protection at a Glance

The cards below summarise the key principles of qu77's approach to your personal data. Please read the full policy sections below for complete legal detail.

1. Introduction

This Privacy Policy ("Policy") describes how qu77 ("qu77", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your", "Player") who access or use the qu77 website and associated gaming services available at qu77.bet. qu77 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles.

By registering an account or using any qu77 service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the qu77 platform. This Policy should be read alongside the qu77 Terms and Conditions, which govern your use of the platform as a whole.

2. Information We Collect

qu77 collects personal data in three ways: information you provide directly, information we collect automatically when you use the platform, and information we receive from third parties. The categories of data we collect are set out below.

Information you provide to us:

• Registration details: full name, date of birth, gender, mobile number, and account username and password.
• Identity verification documents: government-issued photo ID (National ID card, passport), proof of address, and selfie photograph submitted as part of the KYC process.
• Financial information: payment method details (bKash mobile number, Nagad account number, bank account number), transaction history, deposit amounts, and withdrawal requests.
• Communications: messages you send to qu77 support via live chat, email, or any other contact channel, including dispute submissions and feedback.

Information collected automatically:

• Device and technical data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, features used, game sessions played, betting history, bonus activations, time spent on specific games or sections, and clickstream data.
• Location data: approximate geographic location derived from your IP address. qu77 does not collect GPS-level precise location data.
• Cookies and tracking data: session cookies, preference cookies, and analytics identifiers. See Section 6 of this Policy for full cookie details.

Information from third parties:

• Identity verification providers: results of identity checks conducted on our behalf by third-party KYC verification services.
• Payment processors: transaction confirmation data, payment method validation responses, and fraud screening results from payment gateways including bKash, Nagad, and Rocket.
• Fraud and risk prevention partners: data shared with us by third-party fraud detection services to help identify and prevent unauthorised account access or financial crime.

3. How We Use Your Information

qu77 uses your personal data only for legitimate purposes that are consistent with the reason the data was originally collected. We do not use your data in ways that are incompatible with those original purposes without obtaining your separate consent. Our primary uses of your personal data are as follows:

• Account creation and management: to register your qu77 account, verify your identity, maintain your account settings, and provide you with access to all platform features.
• Processing transactions: to handle deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods, and to maintain your account balance accurately.
• Providing customer support: to respond to your queries, resolve disputes, investigate complaints, and communicate important account or service updates.
• Responsible gaming compliance: to monitor gameplay patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care obligations under applicable responsible gaming standards.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and any other illegal conduct associated with your account or the qu77 platform.
• Legal and regulatory compliance: to fulfil obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any other legal or regulatory obligations that apply to our operations.
• Platform improvement and analytics: to analyse aggregate and anonymised usage data in order to improve qu77's games, features, user experience, and overall platform performance. qu77 does not use personally identifiable data for analytics purposes without appropriate legal basis.

4. Legal Basis for Processing Your Data

qu77 processes your personal data only when a valid legal basis exists for doing so. The legal bases on which qu77 relies are as follows:

• Contractual necessity: processing that is necessary to perform our contract with you — for example, creating and managing your account, processing deposits and withdrawals, and providing the gaming services you have requested.
• Legal obligation: processing that is necessary to comply with applicable laws and regulations — for example, conducting KYC identity verification, complying with AML obligations, and responding to lawful requests from regulatory authorities.
• Legitimate interests: processing carried out in pursuit of qu77's legitimate business interests — for example, fraud detection, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent: processing that relies on your freely given, specific, informed, and unambiguous consent — for example, processing your data for marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing already carried out.

5. Sharing Your Information

qu77 does not sell your personal data to any third party under any circumstances. We share your personal data only with the following categories of recipients, and only to the extent necessary for the purposes described in this Policy:

Categories of recipients:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other approved payment partners receive the minimum financial data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are bound by contractual data protection obligations with qu77.
• Identity verification and KYC providers: third-party services that perform identity document checks and age verification on our behalf. These providers are bound by strict confidentiality agreements and may not use your data for any purpose other than providing verification services to qu77.
• Game technology providers: licensed software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others who supply the games available on the qu77 platform. Game providers receive only the technical session data required to deliver gameplay and may not access your full personal profile.
• Regulatory and law enforcement authorities: where qu77 is required by law, court order, or regulatory direction to disclose your personal data, we will comply with that legal obligation. qu77 will notify you of any such disclosure where permitted to do so by law.

6. Cookies and Tracking Technologies

qu77 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and deliver a more personalised gaming experience. A cookie is a small text file placed on your device by the qu77 website. Cookies do not contain viruses or malware and cannot access other files stored on your device.

Types of cookies qu77 uses:

• Strictly necessary cookies: essential for the platform to function. These include session authentication cookies that keep you logged in during your gaming session, and security cookies that help protect your account. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: these remember your preferences such as your chosen language, display settings, and responsible gaming limits you have set, so you do not have to re-enter them on each visit.
• Analytics cookies: qu77 uses anonymised analytics data to understand how players interact with the platform. This data helps us identify which games are most popular, where navigation can be improved, and which features players find most useful. Analytics data is aggregated and is not linked to your individual identity.
• Security and fraud prevention cookies: these help qu77 detect unusual login patterns, multiple account attempts, and other suspicious activity that may indicate fraud or unauthorised access.

You can manage cookie preferences through your device browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the qu77 platform. Blocking analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

7. Data Security

qu77 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. Our security measures include but are not limited to: SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, restricted access controls so that only authorised personnel can access personal data on a need-to-know basis, regular security audits and penetration testing, and two-factor authentication (2FA) options for player accounts.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. qu77 cannot guarantee the absolute security of your personal data in all circumstances. In the event of a data breach that is likely to result in a risk to your rights and freedoms, qu77 will notify affected players and the relevant authorities as required by applicable law.

8. Data Retention

qu77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods we apply are guided by the nature of the data and the purposes for which it is held:

• Active account data: retained for the full duration of your account being open on the qu77 platform, plus a minimum period following closure as required by applicable AML and financial regulations.
• KYC and identity documents: retained for a minimum of five years following account closure, in accordance with applicable anti-money laundering record-keeping obligations.
• Transaction records: retained for a minimum of five years from the date of each transaction, as required for financial audit and regulatory compliance purposes.

When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, qu77 will securely delete or anonymise that data. You may request details of the specific retention period applicable to your data by contacting qu77 support.

9. Your Data Protection Rights

As a player on the qu77 platform, you have the following rights in respect of your personal data. qu77 is committed to honouring these rights promptly and without undue delay. To exercise any of these rights, please contact qu77 support using the details in Section 13 of this Policy.

qu77 will respond to all data rights requests within 30 days of receipt. In complex cases, this may be extended by a further 60 days, in which case qu77 will notify you of the extension and the reasons for it within the initial 30-day period. qu77 will not charge a fee for handling your data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10. Third-Party Services and Links

The qu77 platform integrates third-party game content provided by licensed software suppliers. When you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, your gameplay session data is processed by that provider's servers. qu77 vets all game providers and requires them to maintain data protection standards consistent with this Policy, however each provider operates under their own privacy policy which we encourage you to review.

qu77 is not responsible for the privacy practices of any third-party game provider, payment processor, or other external service. qu77's Privacy Policy applies only to data collected directly by qu77 through the qu77.bet platform and our support channels.

11. Children's Privacy

The qu77 platform is strictly intended for adults aged 21 and above. qu77 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not use the qu77 platform or provide any personal information to qu77.

12. Changes to This Privacy Policy

qu77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered players by posting a notice on the qu77 platform or by sending a notification to the mobile number or email address associated with your account.

The revised Policy will take effect from the date it is published on the qu77 website. Your continued use of the qu77 platform after the effective date of any amendment constitutes your acceptance of the updated Policy. The "Last updated" date at the top of this page reflects when the Policy was most recently revised.

13. Contact and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or would like to submit a data-related complaint, please contact the qu77 data support team. qu77 is committed to responding to all data enquiries within 72 hours and to resolving data rights requests within 30 days.

Email: [email protected]

Our support team operates 24 hours a day, 7 days a week and can also assist with account-related data queries via live chat on the qu77 platform.